FREQUENTLY ASKED QUESTIONS
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FAQ's
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DELIVERY OPTIONS

Royal Mail Large Letter 24 | £1.75

Delivery Timeframe:

1-2 Days (Not guaranteed)

Dispatch Time:

Weekdays before 1pm - Same Day

Weekdays After 1pm - Next working Day

Royal Mail Tracked 48 | £3.50

Delivery Timeframe:

2-4 Days (Not guaranteed)

The service used is Royal Mail Tracked 48, which we see over 95% of orders arrive two days later from the dispatch day.

Dispatch Time:

Weekdays before 1pm - Same Day

Weekdays After 1pm - Next working Day

Royal Mail Tracked 24 | £4.50

Delivery Timeframe:

1-2 Days (Not guaranteed)

The service used is Royal Mail Tracked 24, which we see over 98% of orders arrive next day from the dispatch day.

Dispatch Time:

Weekdays before 1pm - Same Day

Weekdays After 1pm - Next working Day

Royal Mail Special Delivery (Monday-Saturday) | £9.99 - £18.99

Price dependant on weight of the order

Delivery Timeframe:

Next Day (Guaranteed by end of next day)

Dispatch Time:

Weekdays before 1pm - Same Day

Weekdays After 1pm - Next working Day

FREE SHIPPING! | FREE

All orders over £75 qualify for free 2-4 day shipping!

FREQUENTLY ASKED QUESTIONS

International delivery

Unfortunately international delivery is currently suspended.

We currently delivery to the UK, the UK Islands & Northern Ireland.

Can I collect my order?

If you wish to collect your order instead from CH49 0AB, please send us an email and we can give you instructions on what to do before you place your order.

Can I send my order directly to the recipient?

Yes, of course! We send lots of orders directly to the recipient. We won't include any invoices or receipts.

With all of our cocktail kits and gift sets, you are able to add a sticker to the box if you don't want them to open it straight away, with a date in which they should open it.

You can also add a note to your gift that will be printed on our of our note cards and placed inside the box. This can be done at the cart page.

My shipping address is wrong?

If you have placed an order and have put the incorrect billing address, please contact us immediately.

Please include your order number and the new correct address in which you wish to send the order to. Please also include a new recipient name if you are sending this directly to someone else.

You can contact us by using the Contact Us page, sending an email to info@enchanteddrinks.co.uk or by replying to your order confirmation email.

My billing address is wrong?

When using express checkouts like Apply Pay, your information is often auto filled. This may mean that you have placed the order and the billing address is wrong.

As a lot of our orders are gifts, we don't send out invoices or receipts to the billing address. The only time you may need to update the billing address is if you need a VAT invoice.

My order hasn't arrived?

Please refer to the your chosen delivery method for the specified timeframe in which it will arrive.

For example if you have chosen 'Royal Mail Tracked 48 (2-4 day delivery)', Please allow 4 working days for your order to arrive. This does not include weekends or bank holidays.

If it has passed this timeframe then please contact us so we can investigate this further.

Royal Mail do not class a parcel as missing or lost until 10 working days have passed. This means that we cannot refund or replace any orders until this timeframe has passed.

My order is marked as delivered but I haven't received my item?

If no one is home to accept your parcel when delivery is attempted, Royal mail will occasionally take it back to your local delivery office or deliver it to a neighbour or to a designated safe place.

If your item is marked as delivered but hasn't been received by yourself please do check the areas around of your house and with all your surrounding neighbours and if no avail please visit your local delivery office with the tracking code and address provided on your order.

Royal Mail Postmen can forget to leave calling cards so it is important that you check all the areas above.

My order has been returned to you, can you resend it back to me?

Yes, we can resend your order back to you if it is returned to us.

Please note that redelivery of your order will incur an additional delivery charge to cover the additional postage.

As we are a Royal Mail business customer we are charged for return postage costs, therefore we are unable to reimburse you for the original postage fee, unless we made a mistake with the original postage.

We will not refund any items that haven't been returned to us.

Challenge 25:

Depending on your order, your delivery driver may ask you for suitable identification if they do not believe you look over the age of 25. In which case you will need to present a valid form of ID and a signature for the parcel.

Royal Mail Policy: 'The policy practised by Royal Mail whereby a person is required to be 18 years old or over in order for Royal Mail to deliver an AV Item to that person pursuant to the AV Services, will be challenged to prove their age if that person looks, to the relevant Royal Mail’s staff member, under 25;'

FREQUENTLY ASKED QUESTIONS

CONTACT US

DELIVERY OPTIONS

FREQUENTLY ASKED QUESTIONS