Delivery Information

‎UK DELIVERY:

 

Service	Costs	Delivery Timeframe	Dispatch Time (We do not dispatch on weekends)
Royal Mail Letter 24	£1.50	1-2 Days (Not guaranteed)	Weekdays before 1pm -   Same Day Weekdays After 1pm - Next working Day
Royal Mail 24	£1.75	1-2 Days (Not guaranteed)	Weekdays before 1pm - Same Day Weekdays After 1pm - Next working Day
Royal Mail Tracked 48	£3.50	2-4 Days (Not guaranteed)	Weekdays before 1pm  - Same Day Weekdays After 1pm - Next working Day
Royal Mail Tracked 24	£4.50	1-2 Days (Usually next day but not guaranteed)	Weekdays before 1pm  - Same Day Weekdays After 1pm - Next working Day
Royal Mail Special Delivery (Monday-Saturday)	£9.99 - £18.99 (Dependant on parcel weight)	Next Day (Guaranteed by end of next day)	Weekdays before 1pm  - Same Day Weekdays After 1pm - Next working Day
DPD Local Next Day	£6.50 - £7.99 (Dependant on parcel weight)	Next Day (Guaranteed by end of next day)	Weekdays before 1pm  - Same Day Weekdays After 1pm - Next working Day
FREE DELIVERY	FREE on orders over £75	2-4 Day Delivery	Weekdays before 1pm  - Same Day Weekdays After 1pm - Next working Day

‎Delivery costs are calculated at the checkout based on products selected and the weight of the parcel. We do not make any profit on our postage costs and offer the prices that we are charged by Royal Mail.

Sometimes UK Delivery can take longer than expected for reasons beyond our control. We do not take responsibility for any delays within our couriers networks.

 

EU & INTERNATIONAL DELIVERY: 

Unfortunately we cannot ship any alcoholic products or gift sets overseas.

We can send any of our shimmer products!

EU & International delivery price will depend on the weight of the parcel and the country in which the parcel is being sent to.

For enquiries, please contact us at info@enchanteddrinks.co.uk

 

I HAVE PROVIDED THE WRONG ADDRESS ON THE PARCEL, WHAT CAN I DO?

If your product hasn't yet been dispatched please email info@enchanteddrinks.co.uk and we will try our best to amend your shipping address.

If your product has already been shipped, unfortunately we cannot change the address on the parcel unless DPD delivery was selected. If your parcel fails to arrive due to an incorrect address, the parcel may be returned to us, which can take several days or a few weeks.

We will only refund items that are returned to us. 

As we are a Royal Mail business customer we are charged for return postage costs, therefore the original postage will be deducted from your refund. 

 

MY ORDER HASN'T ARRIVED / MY ORDER IS MARKED AS DELIVERED, BUT I HAVEN'T RECEIVED MY ITEM?

 

ROYAL MAIL:

 

If no one is home to accept your parcel when delivery is attempted, Royal Mail will occasionally return the parcel to your local delivery office, deliver it to a neighbour or leave it in a designated safe place. If your item is marked as delivered, but you haven't received it, please check areas around your house and with surrounding neighbours. Royal Mail often forget to leave calling cards. 

If you are unable to find the parcel, please visit your local delivery office with the tracking code and address provided on your order.

To make a complaint about your delivery or for any enquiries please contact Royal Mail's Customer service line on 0345 774 0740. 

Or please use the form below. 

https://personal.help.royalmail.com/app/webforms/contact/c/310

Royal Mail will not class items as missing until 10 working days have passed. 

 

DPD LOCAL:

 

For all DPD orders, tracking information will be provided to you. You will receive an email/text confirmation to the contact details provided on your order to notify you of your delivery.

You can use the online DPD Local portal to rearrange your delivery, view the items progress, view delivery location/signature and arrange to collect your parcel from a DPD pick up point. 

For any help locating your parcel please call DPD Local on 0121 275 0505 

or visit https://www.dpdlocal.co.uk/content/how-can-we-help/contact.jsp using your consignment number found on your order. 

DPD Delivery Issues must be reported within 48 Hours of the parcels Delivery. 

 

MY ORDER HAS BEEN RETURNED TO YOU, CAN YOU RESEND IT BACK TO ME? 

Yes, We can resend your order back to you if it is returned to us.

Please note that redelivery of your order will incur an additional delivery charge to cover the additional postage.

As we are a Royal Mail/DPD business customer we are charged for return postage costs, therefore we are unable to reimburse you for the original postage fee. 

We will not refund any items that haven't been returned to us.

 

MY DELIVERY WAS NOT SENT USING THE SERVICE I SELECTED

Occasionally we may need to change the delivery for an alternative delivery service depending on the order. 

This can be due to a number of reasons, such as;

- Your item is heavier than expected due to additional packaging

- Your location is not covered by DPD Local

- The parcel is larger than expected

- Your parcels content is not covered by the insurance on the selected shipping 

- Something else

We will always try our best to match the service selected so that your parcel arrives within the set delivery window, regardless of the courier.  

 

CAN I COLLECT MY ORDER FROM YOU?

Unfortunately we do not have a storefront accessible to the public.

If you are local to the area of L306UU, we may be able to arrange for the parcel to be left with reception, ready for collection during opening hours.

Please contact us if you wish to select this option.

 

CHALLENGE 25:

Depending on your order, your delivery driver may ask you for suitable identification if they do not believe you look over the age of 25. In which case you will need to present a valid form of ID and a signature for the parcel.

 Royal Mail Policy: 'The policy practised by Royal Mail whereby a person is required to be 18 years old or over in order for Royal Mail to deliver an AV Item to that person pursuant to the AV Services, will be challenged to prove their age if that person looks, to the relevant Royal Mail’s staff member, under 25;' 

 

For any additional queries regarding the delivery of your order, please contact us via email: 

info@enchanteddrinks.co.uk