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FAQ's
FREQUENTLY ASKED QUESTIONS AND ADDITIONAL INFORMATION
COMPANY INFORMATION
1. DELIVERY
1.1 UK DELIVERY
1.2 EU ORDERS
1.3 INTERNATIONAL ORDERS
1.4 WRONG DELIVERY ADDRESS
1.5 RETURNED ORDERS
1.6 POSTAGE COST
1.7 ALCOHOL DELIVERY
1.8 DELIVERY SERVICE CHANGES
1.9 COLLECTION
2. DAMAGES/MISSING ITEMS
2.1 REPORTING DAMAGED ITEMS
2.2 MISSING ITEMS
2.3 DISCOUNT CODES
2.4 ITEM SUBSTITUTION
2.5 RETURNS
PRODUCT INFORMATION
COMPANY INFORMATION
ENCHANTED DRINKS CO LTD IS REGISTERED WITH COMPANIES HOUSE- COMPANY NUMBER 11036087
ENCHANTED DRINKS CO IS ALSO A REGISTERED TRADEMARK
OUR CONTACT ADDRESS IS: ENCHANTED DRINKS CO LTD, OFFICE 10, RENTASPACE, 9 DUNNINGS BRIDGE ROAD, LIVERPOOL, L30 6UU
CONTACT EMAIL: INFO@ENCHANTEDDRINKS.CO.UK
ENCHANTED DRINKS CO LTD IS A FULLY LICENSED PREMISE ALLOWING THE SALE OF ALCOHOL VIA OUR ONLINE WEB STORE
ENCHANTED DRINKS CO LTD IS A VAT REGISTERED COMPANY. VAT NUMBER: 283 5511 96
PRODUCT PRICES DISPLAYED ON OUR WEBSITE ARE INCLUSIVE OF VAT AT 20% WHERE APPLICABLE
WE HOLD ALL RELEVANT LICENSES AND INSURANCE TO SELL EDIBLE CONFECTIONERY AND ALSO HOLD A 5 STAR FOOD HYGIENE CERTIFICATE.
MY ORDER HASN'T ARRIVED WHAT DO I DO?/ MY ORDER IS MARKED AS DELIVERED BUT I HAVEN'T RECEIVED MY ITEM? -
ROYAL MAIL -
If no one is home to accept your parcel when delivery is attempted, Royal mail will occasionally take it back to your local delivery office or deliver it to a neighbour or to a designated safe place. If your item is marked as delivered but hasn't been received by yourself please do check the areas around of your house and with all your surrounding neighbours and if no avail please visit your local delivery office with the tracking code and address provided on your order. Royal Mail Postmen can forget to leave calling cards so it is important that you check all the areas above if your order hasn't arrived within the specified times. To make a complaint about your delivery or for any enquiries please call Royal Mail's Customer service line on 0345 774 0740. Or please use the form below.
https://personal.help.royalmail.com/app/webforms/contact/c/310
Please Note: Royal Mail will not class items as missing until 10 working days have passed so please do be patient and in the meantime we would recommend checking at your local delivery office.
Please check Royal Mail's website for Service updates in your area https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update
DPD LOCAL -
For all DPD orders, tracking information will be provided and you will also receive an email/text confirmation to the number/email provided on your order to notify you of your delivery. Using the online DPD Local portal you can rearrange your delivery as well as view the items progress, view its delivery location/signature, arrange to collect your parcel from a DPD pick up point.
For any help locating your parcel please call DPD Local on 0121 275 0505 or visit https://www.dpdlocal.co.uk/content/how-can-we-help/contact.jsp using your consignment number found on your order.
DPD Delivery Issues must be reported within 48 Hours of the parcels Delivery.
1.2. HOW LONG WILL MY ORDER TAKE TO ARRIVE WITH ROYAL MAIL?-
EU DELIVERY:
EU delivery price will depend on the weight of the parcel and the country in which the parcel is being sent to.
PLEASE EMAIL US FOR EU SHIPPING ENQUIRIES
info@enchanteddrinks.co.uk
1.3. HOW LONG WILL MY ORDER TAKE TO ARRIVE? -
INTERNATIONAL ORDERS SHIPPING
International delivery price will depend on the weight of the parcel and the country in which the parcel is being sent to.
PLEASE EMAIL US FOR INTERNATIONAL SHIPPING ENQUIRIES
info@enchanteddrinks.co.uk
1.4. I HAVE PROVIDED THE WRONG ADDRESS ON THE PARCEL, WHAT CAN I DO? -
If you have provided the wrong address on your order and your product hasn't yet been dispatched please email info@enchanteddrinks.co.uk and we will try our best to change your shipping address.
If your product has already been shipped we cannot change the address on the parcel unless DPD delivery was selected. If your parcel fails to arrive due to an incorrect address, the parcel may be returned to us but this can take several days or a few weeks.
We will only refund items that are returned to us and will minus the original postage cost plus an administration fee equal to the original postage costs. As we are a Royal Mail business customer we are charged for return postage costs. We will not refund any items that haven't been returned to us.
1.5. MY ORDER HAS BEEN RETURNED TO YOU CAN YOU RESEND IT BACK TO ME? -
Yes, We can resend your order back to you if it is returned to us. Please note that redelivery of your order will incur an additional delivery charge to cover the additional postage. We are unable to reimburse you for the original postage fee. As we are a Royal Mail/DPD business customer we are charged for return postage costs. We will not refund any items that haven't been returned to us.
1.6. WHAT IS THE PRICE OF POSTAGE? -
Please see our 'Delivery Information' for costs and services.
1.7. DELIVERY OF ALCOHOL GIFT SETS
Alcohol Gift sets are sent using a signed for service via DPD Local for orders in England, Wales & Scotland LAND ONLY SHIPPING (Orders for ROI, Scottish Highlands, Scottish Isles, Jersey, Isle or Man, Isle of White & Scilly Isles will be sent Via Royal Mail 1st Class Signed for next working day). DPD do not offer a Next working day option/Saturday service to ROI, British Isles, Scottish Highlands. By ordering Alcohol from our website you are agreeing that you are aged 18 or older. It is an offense to order alcohol if you are under the age of 18.
WE DO NOT SHIP ALCOHOL OUTSIDE OF THE UK. ANY ORDERS PLACED FOR ALCOHOL FROM OUTSIDE THE UK WILL BE AUTOMATICALLY REFUNDED AND WILL NOT BE SENT.
1.8. MY DELIVERY WAS NOT SENT USING THE SERVICE I SELECTED -
Occasionally we may need to change the delivery for an alternative delivery service depending on the order. We will usually match the service like for like such as a Signed for service for another Signed for service from a different courier. This can be for a number of reasons such as your item is heavier than expected due to additional packaging, your location is not covered by DPD Local for the price which you have paid, the parcel is larger than expected, your parcels content is not covered by the insurance on the selected shipping etc. If we have made a mistake and sent your parcel using a Standard shipping when you have paid for a tracked service we will refund your postage cost. If we need to contact you regarding your order we will do so via email.
1.9. CAN I COLLECT MY ORDER FROM YOU? -
Unfortunately we do not have a storefront accessible to the public. However if you are local to the area in L306UU we would be happy to arrange for the parcel to be left with reception for collection during opening hours. Please contact us if you require these details.
2 DAMAGES/MISSING ITEMS
2.1. MY ITEMS HAVE ARRIVED DAMAGED, WHAT DO I DO NOW?-
If your items have been damaged in transit, please send an email within 7 days of receiving to info@enchanteddrinks.co.uk
Before throwing damaged goods away, you MUST send us a photo of each individual damaged item, clearly showing the damaged area and packaging it arrived in. Without photographic evidence, replacements WILL NOT be sent.
2.2. SOMETHING IS MISSING FROM MY ORDER/ MY ORDER IS INCORRECT. HOW CAN I RESOLVE THIS? -
If something is missing from your order/your order is incorrect, please send an email along with a photo of the items that you have received within 7 days of delivery to info@enchanteddrinks.co.uk so that we can rectify this for you as soon as possible.
2.4 Item Substitutions:
If an item is not in stock we may occasionally substitute it for a similar item where possible. Packaging may be substituted for different coloured shred. We will contact you where a substitute is not possible.
2.3 Discount Codes:
Some discount codes may not apply to all products, these products are usually any bottles/miniature bottles of alcohol and subscription boxes but occasionally other products may also not be included within the discount code.
BLACK FRIDAY DISCOUNT CODES END AT 11:59PM MONDAY 28/11/22
2.5 RETURNS
CAN I RETURN MY ORDER? -
As we are dealing with food items and edible products, we DO NOT ACCEPT RETURNS. By not accepting returns, we have 100% trace-ability of our products and can supply them to our customers knowing they are untampered with and safe. Because of this, please ensure you do not make any mistakes when ordering.
If you are not satisfied with your product due to a fault or an issue please contact info@enchanteddrinks.co.uk and one of our team will be happy to help.
PRODUCT INFORMATION
WHAT ARE THE EXPIRY DATES ON YOUR PRODUCTS?-
All products come with a best before date on the product box or bottle. If your item does not include a best before date please email info@enchanteddrinks.co.uk and we will be happy to advise you. Generally the Shimmer has a 4 year shelf life, Confetti has a 2-4 year shelf life, Syrups have a 3-6 month shelf life. Rose Petals have a minimum of 3 months.
WHAT DRINKS CAN I PUT MY SHIMMER POWDER, SHIMMER SYRUP AND CONFETTI IN?
The Shimmer Products and Confetti are suitable to put in any drink! Whether you are a Prosecco Princess, Gin Enthusiast, Vodka Fan, Wine Connoisseur, Cocktail Mixologist, Lemonade Lover or just Plain Water Drinker!
Our Shimmer Powder is perfect for any drink* to add a vibrant colour and shimmering effect. You can even add our Shimmer powder to your Gravy to add a sparkle to your Sunday Roast!
Our Shimmer Powder works best in sparkling drinks as the bubbles will help to move the Shimmer around. The Shimmer will eventually settle to the bottom of your glass but can be stirred to reawaken the beautiful Shimmering effect.
Our Shimmer Syrup is perfect for those wanting to change the flavour of their drink while adding a beautiful colour and Shimmering Effect.
Add our Edible confetti to any drink to add a unique garnish! Basically you can use it in whatever you like!
*Our Shimmer powder will not be effective in Milk/Cream products such as Baileys.
HOW MANY SERVINGS DO YOU GET OUT OF YOUR PRODUCTS? -
Our Shimmer Powder pots contain over 25 servings per jar! You only need a small pea sized amount per glass to create a beautiful colour and sparkle effect.
Our Shimmer Syrup contains 8-10 servings when using our recommended 5ml per glass. Pour approximately a capful sized amount into your glass and top up with your favourite drink. Always shake well before use to allow the syrup and Shimmer to disperse. If you are struggling to mix your Shimmer syrup, leave it upside down for 10 mins and come back and shake well.
Our Edible Confetti contains up to 15 servings, Sprinkle a small pinch onto the top of your drink.
Our Shimmer Powder and Syrups are also available in larger sizes perfect for Pimping your Party or Event!
I HAVE SPECIAL DIETARY REQUIREMENTS. ARE YOUR PRODUCTS SAFE FOR MY ALLERGY/DIET? -
Nearly all of our products are suitable for vegans, vegetarians and coeliacs. Our products are also free from dairy, nuts, eggs and soya. Please see product description for information about allergens.
CUSTOM PERSONALISATION GIFT SETS-
Please note that custom personalisation for gift boxes can take up to 2 working days before the product is dispatched .
EXTRA PRODUCT INFORMATION -
THE IMAGES OF THE PRODUCTS ON OUR SITE ARE FOR ILLUSTRATIVE PURPOSES ONLY. ALTHOUGH WE MAKE EVERY EFFORT TO DISPLAY THE COLOURS ACCURATELY, WE CANNOT GUARANTEE THAT YOUR COMPUTER’S DISPLAY OF THE COLOURS ACCURATELY REFLECT THE COLOUR OF THE PRODUCTS. YOUR PRODUCTS MAY VARY SLIGHTLY FROM THOSE IMAGES.
ALTHOUGH WE HAVE MADE EVERY EFFORT TO BE AS ACCURATE AS POSSIBLE, ALL SIZES, WEIGHTS, CAPACITIES, DIMENSIONS AND MEASUREMENTS INDICATED ON OUR SITE ARE APPROXIMATE VALUES AND MAY DIFFER SLIGHTLY
ALL SHIMMER POWDER BOTTLES ARE FILLED BY MACHINE TO AN EXACT WEIGHT.
SHIMMER WILL SETTLE TO THE BOTTOM OF THE SYRUP BOTTLES AND WILL NEED TO BE SHAKEN WELL TO RE-MIX THE SHIMMER. SHIMMER WILL ALSO SETTLE IN YOUR GLASS EVENTUALLY SO GIVE IT A STIR TO REAWAKEN IT.
ALL JARS WILL AESTHETICALLY LOOK APPROXIMATELY 2/3 FULL. THIS ALLOWS THE SHIMMER ROOM TO AERATE INSIDE THE CONTAINER TO STOP IT FROM CLUMPING TOGETHER AT THE BOTTOM OF THE BOTTLE TO ENSURE YOU CAN GET THE PRODUCTS OUT EASILY AND EFFICIENTLY. ALWAYS SHAKE WELL BEFORE USE. SOME COLOURS WILL APPEAR LESS FULL THAN OTHERS DUE TO THE SIZE OF PARTICLES DIFFERING WITH INGREDIENTS USED, HOWEVER WE CAN GUARANTEE THAT EACH POT CONTAINS THE EXACT SAME WEIGHT OF SHIMMER POWDER AND YOU WILL GET OVER 25 SERVINGS IN EACH BOTTLE. WE DO OUR BEST TO ENSURE THAT EACH SHIMMER BOTTLE IS FILLED TO LOOK AT LEAST 2/3 FULL WITH SHIMMER PRODUCT. POTS CONTAINING SHIMMER COLOURS SUCH AS GOLD, SILVER, TURQUOISE AND GLITTER PINK MAY APPEAR LESS FULL THAN OTHERS DUE TO THE INGREDIENTS USED AND THE DENSITY OF THE PARTICLES BEING MORE FINE CREATING A LARGER SPARKLE EFFECT. SHAKE WELL BEFORE USE. ITEMS SUCH AS GIFT SETS MAY APPEAR TO CONTAIN DIFFERENT LEVELS OF SHIMMER IN EACH BOTTLE BUT THIS WILL BE DUE TO THE DIFFERENT INGREDIENTS USED IN EACH BOTTLE AND IS PERFECTLY NORMAL.
CAN I ADD ANY ITEMS ONTO MY ORDER ONCE PLACED? -
Yes you can, Please email us with the products required to add to your order and we will send you an invoice for payment. Alternatively please place another order and email us to refund the postage of the 2nd order if you would like both sent together.
TRADE ENQUIRIES
HOW CAN I STOCK ENCHANTED DRINKS PRODUCTS? -
Please email info@enchanteddrinks.co.uk to enquire about stocking our products.
Klarna FAQ
KLARNA
Pay later in 30 days
Frequently Asked Questions
Frequently Asked Questions
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 190,000 online stores. Over 80 million consumers worldwide have trusted Klarna to securely handle their payments.
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 190,000 online stores. Over 80 million consumers worldwide have trusted Klarna to securely handle their payments.
How does Pay later in 30 days work?
Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk
Am I eligible for Pay later in 30 days?
To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When
choosing Pay later in 30 days, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 30 days?
Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to
other lenders. Neither Klarna nor Enchanted Drinks run credit searches against you that could impact your credit rating.
Why have I not been offered Pay later in 30 days?
Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.
What are my payment options with Klarna?
You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card.
What happens if I cancel or return my order?
As soon as Enchanted Drinks have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.
What happens if I don’t pay for my order?
Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.
I have been asked to go to the Klarna site. Is this correct?
If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Enchanted Drinks. All transactions take place via connections secured with the latest industry standard security protocols.
Can I pay before the due date?
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.
Have you received my payment?
If you pay by card, Enchanted Drinks will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to www.klarna.com.
What happens to my statement, when I've returned the goods?
Once Enchanted Drinks has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.
I've received a statement, but I've not yet received my goods?
You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Enchanted Drinks to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.
I have asked for a refund. How will I be refunded?
If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.
I haven’t received an email with my statement/payment information?
If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.
I still have questions regarding payment, how can I get in touch?
Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.
