FREQUENTLY ASKED QUESTIONS
How long does delivery take and how much does it cost?
Please refer to the delivery information page by clicking HERE
How do I claim a 10% discount on my first order?
You must sign up to our newsletter on the home page.
You will then be emailed a discount code to use. Give it a few moments, and check your spam folder.
This is a one-off code that can only be used once per customer. The code cannot be added once the order has already been placed.
Can I send my order directly to the recipient?
Yes, of course!
With all cocktail kits and gift sets, you can choose to add a 'Do Not Open Until' sticker.
You can also add a note to your gift. This can be done at the cart page.
We won't include any invoices or receipts.
Can I add any items onto my order once placed?
Yes you can. Please email us with the products required to add to your order and we will send you an invoice for payment.
Alternatively please place another order and email us to refund the postage of the second order if you would like both sent together.
My shipping address is wrong?
If you have placed an order and have put the incorrect billing address, please contact us immediately.
Please include your order number and the new correct address in which you wish to send the order to. Please also include a new recipient name if you are sending this directly to someone else.
You can contact us by using the Contact Us page, sending an email to info@enchanteddrinks.co.uk or by replying to your order confirmation email.
My billing address is wrong?
When using express checkouts like Apply Pay, your information is often auto filled. This may mean that you have placed the order and the billing address is wrong.
As a lot of our orders are gifts, we don't send out invoices or receipts to the billing address. The only time you may need to update the billing address is if you need a VAT invoice.
My order hasn't arrived?
Please refer to the your chosen delivery method for the specified timeframe in which it will arrive.
For example if you have chosen 'Royal Mail Tracked 48 (2-4 day delivery)', Please allow 4 working days for your order to arrive. This does not include weekends or bank holidays.
If it has passed this timeframe then please contact us so we can investigate this further.
Royal Mail do not class a parcel as missing or lost until 10 working days have passed. This means that we cannot refund or replace any orders until this timeframe has passed.
My order is marked as delivered but I haven't received my item?
If no one is home to accept your parcel when delivery is attempted, Royal mail will occasionally take it back to your local delivery office or deliver it to a neighbour or to a designated safe place.
If your item is marked as delivered but hasn't been received by yourself please do check the areas around of your house and with all your surrounding neighbours and if no avail please visit your local delivery office with the tracking code and address provided on your order.
Royal Mail Postmen can forget to leave calling cards so it is important that you check all the areas above.
My items have arrived damaged?
If your items have been damaged in transit, please send an email within 3 days of receiving your order to info@enchanteddrinks.co.uk
BEFORE throwing damaged goods away, you MUST send us a photo of each individual damaged item, clearly showing the damaged area and packaging it arrived in. Without photographic evidence, replacements WILL NOT be sent.
Something is missing from my order/my order is incorrect?
If something is missing from your order or your order is incorrect, please send an email along with a photo of the items that you have received within 3 days of delivery to info@enchanteddrinks.co.uk so that we can rectify this for you as soon as possible.
We have CCTV in the office over our packing station so we will be able to check back to confirm the error.
Returns/Refunds?
If your parcel fails to arrive due to an incorrect address, the parcel may be returned to us. This can take several days to a few weeks.
We will ONLY refund items that are returned to us. Original postage cost will be deducted.
To make a return, please email our team.
Do you sell Gift Cards?
Yes! You can purchase your gift card on the website HERE. Select the amount you would like from £5 up to £100.
The gift card will be emailed directly to the purchaser, to either use or forward directly to the lucky recipient.
Cocktail subscription questions?
If you have any questions about our Cocktail Subscription Box. We have an FAQ section specifically about this subscription service at the bottom of the product page.
Legal Age for purchasing alcoholic products?
By purchasing any alcoholic products you confirm that you are over the age of 18
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