We Are Here To Help!

If you need any help with placing an order, or an order you have already placed, we're happy to help!

Your answer may already be listed in one of our FAQs below, if not, you can contact us via live chat, email or on our social media and we will get back to you as soon as possible.

FAQs

How long does delivery take and how much does it cost?

Please refer to the delivery information page by clicking HERE

How do I claim a 10% discount on my first order?

If you are a new customer then you can claim your 10% OFF by signing up to our newsletter.

Can I send my order directly to the recipient?

Yes, of course! Just drop us a message with the date you would like it delivered and we will send it as close as possible to arrive in time for that date.

We won't include any invoices or receipts.

My delivery address is wrong?

If you have placed an order and have put the incorrect billing address, please contact us immediately.

Please include your order number and the new correct address in which you wish to send the order to. Please also include a new recipient name if you are sending this directly to someone else.

You can contact us by using the Contact Us page, sending an email to info@enchanteddrinks.co.uk or by replying to your order confirmation email.

My billing address is wrong?

We don't send out invoices or receipts to the billing address. The only time you may need to update the billing address is if you need a VAT invoice. If you still wish to update it then please contact us.

My order hasn't arrived?

Please check your tracking first before contacting us regarding undelivered items.

We can only investigate this further if the outlined delivery timeframe has passed.

Royal Mail do not class a parcel as missing or lost until 10 working days have passed. This means that we cannot refund or replace any orders until this timeframe has passed.

Items are NOT dispatched or delivered on public holidays.

My order is marked as delivered but I haven't received my item?

If no one is home to accept your parcel when delivery is attempted, Royal mail will occasionally take it back to your local delivery office, deliver it to a neighbour, leave it a safe place.

If your item is marked as delivered but hasn't been received by yourself please check the areas around of your house and with surrounding neighbours. You may also need to visit your local delivery office.

Royal Mail Postmen can forget to leave calling cards so it is important that you check all the possible places your parcel could be first.

My items have arrived damaged?

If your items have been damaged in transit, please send an email within 3 days of receiving your order to info@enchanteddrinks.co.uk

BEFORE throwing damaged goods away, you MUST send us a photo of each individual damaged item, clearly showing the damaged area and packaging it arrived in. Without photographic evidence, replacements WILL NOT be sent.

Something is missing from my order/my order is incorrect?

If something is missing from your order or your order is incorrect, please send an email along with a photo of the items that you have received within 3 days of delivery to info@enchanteddrinks.co.uk so that we can rectify this for you as soon as possible.

We have CCTV in the office over our packing station so we will be able to check back to confirm the error.

Returns/Refunds?

If your parcel fails to arrive due to an incorrect address, the parcel may be returned to us. This can take several days to a few weeks.

We will ONLY refund items that are returned to us. Original postage cost will be deducted.

To make a return, please email our team.

Legal Age for purchasing alcoholic products?

By purchasing any alcoholic products you confirm that you are over the age of 18

CONTACT US
If you can't find the answers you are looking for below.
We will usually get back to you within 1-2 hours.
GET IN TOUCH
DELIVERY INFORMATION
For any questions about delivery timescales, pricing etc.
Please see our delivery information page
DELIVERY INFO

Enchanted Drinks Co Ltd

Contact Information

Address:

Arrowe Brook Road

Big Padlock, Champions Business Park

Birkenhead, Wirral

CH49 0AB

United Kingdom

Email Address:

info@enchanteddrinks.co.uk

Company registered number

11036087

Trademark

Enchanted Drinks Co

VAT Registered

GB283551196

CONTACT & COMPANY INFORMATION

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UK DELIVERY OPTIONS

FREE DELIVERY | Orders Over £45 | 2-3 Days

[Mon-Fri Dispatch]

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‎NEXT DAY TRACKED DELIVERY | £4.99 | Order by 2pm

[Mon-Fri Dispatch]

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ROYAL MAIL TRACKED 48 | £2.99 | 2-3 Day Delivery

[Mon-Fri Dispatch]

FREE DELIVERY | Orders Over £45 | 2-3 Days

[Mon-Fri Dispatch]

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‎NEXT DAY TRACKED DELIVERY | £4.99 | Order by 2pm

[Mon-Fri Dispatch]

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ROYAL MAIL TRACKED 48 | £2.99 | 2-3 Day Delivery

[Mon-Fri Dispatch]

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INTERNATIONAL DELIVERY

Our International Delivery is currently suspended through the website. Please send us an email with your desired order and shipping country and we can give you a quote for shipping costs. (This is non-alcoholic products only)

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TERMS & CONDITIONS

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